Cancellation conditions

We have extended our flexible cancellation policy until the fall of 2021!

Guests who have an existing reservation or make a new reservation can change or cancel it at any time free of charge if at the time of travel one of the following reasons exists:

  • There is a travel warning for the province of Tyrol
  • There is a government quarantine order in effect for returning travelers from the state of Tyrol
  • A government quarantine order for entry into Austria is in effect.
  • An entry is not possible due to renewed border closures

Should one of these cases occur, no cancellation fees will apply.

These cancellation conditions apply only in the context of travel restrictions due to COVID-19 containment measures, otherwise our regular booking conditions apply.